Sinch Contact Center Restful Outbound Campaign Interface (OBI) version v1

http://localhost:8080/RI/obi

Description

This interface provides data of outbound campaigns.

Request Header Data Requirements

To GET JSON response, the request must have "Accept = application/json" header.

To GET XML response, the request should have "Accept = application/xml" header.

To POST/PUT JSON data, the request must have "Content-Type = application/json" header.

To POST/PUT XML data, the request should have "Content-Type = application/xml" header.

POST should also have "Accept = text/html" header. It returns the ID of the created object. POST also returns Location header which contains the ID. POST returns code 201 (Created).

PUT and DELETE do not have any response, instead they return code 204 (No Content).

/campaigns

Collection of campaigns.

get

get

Get a list of campaigns.

put get

Entity representing a campaign.

put

Update the campaign with campaignId = {campaignId}.

Note: Provide all properties since all fields are updated.

get

Get the campaign with campaignId = {campaignId}.

Update the campaign with campaignId = {campaignId}.

Note: Provide all properties since all fields are updated.

URI Parameters

  • campaignId: required(string)

Body

Media type: application/json

Type: object

Properties
  • name: required(string)
  • remarks: (string)
  • dialingMode: required(one of PREVIEW, PROGRESSIVE, PREDICTIVE)
  • queueId: required(string - minLength: 32 - maxLength: 32)
  • customIvrNumber: (string)
  • startDate: (datetime)
  • endDate: (datetime)
  • timeZone: (string)
  • abandonRate: (number)

    Predictive campaigns only, between 0.0 and 2.0, default value 1.0 %. If 0.0, then no extra predictive calls are made. If 1.0, then target is 1 % of abandoned calls (connected with customer but no available agent).

  • increasePredictiveRatio: (number)

    Predictive campaigns only, between 0.0 and 100.0, default value 0.0 %. Percentage of extra calls made for busy agents. Updated automatically to reach the configured abandonRate value.

Example:

{
    "endDate": "2021-02-20T22:00:00Z",
    "startDate": "2020-12-20T22:00:00Z",
    "dialingMode": "PREDICTIVE",
    "name": "Test Campaign",
    "timeZone": "Europe/Berlin",
    "queueId": "63AA93F493A54C5A8597FCFA670B2382",
 }

HTTP status code 204

No content - The server has successfully fulfilled the request and there is no additional content to send in the response payload body.

Get the campaign with campaignId = {campaignId}.

URI Parameters

  • campaignId: required(string)

HTTP status code 200

Body

Media type: application/json

Type: object

Properties
  • id: required(string - minLength: 32 - maxLength: 32)

    Added by the system

  • name: required(string)
  • remarks: (string)
  • dialerId: required(string - minLength: 32 - maxLength: 32)
  • dialerName: (string)
  • dialerType: required(one of QueueDialer, CampaignDialer)
  • dialingMode: required(one of PREVIEW, PROGRESSIVE, PREDICTIVE)
  • status: (one of Passive, Active, Handled, Expired, Invalid, Deleted, Quota)
  • dialerStatus: (one of OPEN, CLOSING, CLOSING2, CLOSED, PASSIVE, COMPLETED, SUSPEND, EXPIRED, SHUTDOWN, QUOTA)
  • queueId: required(string - minLength: 32 - maxLength: 32)
  • queueName: (string)
  • customIvrNumber: (string)
  • total: (integer)
  • handled: (integer)
  • notHandled: (integer)
  • callable: (integer)

    Number of customers which have not been handled yet (not handled, MAXCALLS or filtered), and which can be called immediately (don't have scheduled call in the future).

  • maxCalls: (integer)

    Number of customers which have MAXCALLS result. Customers get MAXCALLS result, after each dial has ended in BUSY or NOANSWER, and RetryCount + 1 attempts have been made. RetryCount is campaign parameter with default value of 3, meaning that by default 4 attempts are made. If RetryCount is later increased, then these customers will be called again.

  • filtered: (integer)
  • startDate: (datetime)
  • endDate: (datetime)
  • registered: required(datetime)
  • timeZone: (string)
  • loggedOn: (integer)
  • abandonRate: (number)

    Predictive campaigns only, between 0.0 and 2.0, default value 1.0 %. If 0.0, then no extra predictive calls are made. If 1.0, then target is 1 % of abandoned calls (connected with customer but no available agent).

  • increasePredictiveRatio: (number)

    Predictive campaigns only, between 0.0 and 100.0, default value 0.0 %. Percentage of extra calls made for busy agents. Updated automatically to reach the configured abandonRate value.

  • stats: (object)

    Added when statistics=true query parameter is given and there are statistics for the campaign.

    • total: (object)

      Total statistics for the campaign, if campaign has been active. If statisticsDate=YYYY-MM-DDT00:00:00Z query parameter is given, then total statistics are not returned.

      • numberOfHandledCustomers: required(integer)

        Number of handled customers.

      • numberOfCalls: required(integer)

        Number of calls.

      • numberOfSuccessfulCalls: required(integer)

        Number of SUCCESS and REFUSAL calls.

      • numberOfRefusalCalls: required(integer)

        Number of REFUSAL calls.

      • numberOfAmountCalls: required(integer)

        Number of calls with amount.

      • numberOfSkipCalls: required(integer)

        Number of SKIP calls.

      • numberOfRejectCalls: required(integer)

        Number of AGENT_REJECTED calls.

      • numberOfOperLogoutCalls: required(integer)

        Number of calls where agent logged out when call was in preview/connected/wrap-up state.

      • numberOfNotDialedCalls: required(integer)

        Number of calls which were not dialed, for example if number was invalid.

      • numberOfHangupCalls: required(integer)

        Number of HANGUP calls.

      • numberOfAbandonedCalls: required(integer)

        Number of ABANDONED calls.

      • amount: required(number)

        The amount collected from SUCCESS calls.

      • loginTime: required(number)

        Agent login time in seconds.

      • pauseTime: required(number)

        Agent pause time in seconds.

      • waitTime: required(number)

        Agent wait time in seconds.

      • previewTime: required(number)

        Agent preview time in seconds.

      • callTime: required(number)

        Agent dialing time in seconds (in preview/progressive campaign).

      • talkingTime: required(number)

        Agent talking time in seconds.

      • wrapTime: required(number)

        Agent wrap-up time in seconds.

      • numberOfCustomers: required(number)

        Number of customers.

      • numberOfAgents: required(number)

        Number of agents.

    • daily: (object)

      Daily statistics for the campaign if the campaign has been active on the given day. By default the current UTC day is used, unless statisticsDate=YYYY-MM-DDT00:00:00Z query parameter is given.

      • numberOfHandledCustomers: required(integer)

        Number of handled customers.

      • numberOfCalls: required(integer)

        Number of calls.

      • numberOfSuccessfulCalls: required(integer)

        Number of SUCCESS and REFUSAL calls.

      • numberOfRefusalCalls: required(integer)

        Number of REFUSAL calls.

      • numberOfAmountCalls: required(integer)

        Number of calls with amount.

      • numberOfSkipCalls: required(integer)

        Number of SKIP calls.

      • numberOfRejectCalls: required(integer)

        Number of AGENT_REJECTED calls.

      • numberOfOperLogoutCalls: required(integer)

        Number of calls where agent logged out when call was in preview/connected/wrap-up state.

      • numberOfNotDialedCalls: required(integer)

        Number of calls which were not dialed, for example if number was invalid.

      • numberOfHangupCalls: required(integer)

        Number of HANGUP calls.

      • numberOfAbandonedCalls: required(integer)

        Number of ABANDONED calls.

      • amount: required(number)

        The amount collected from SUCCESS calls.

      • loginTime: required(number)

        Agent login time in seconds.

      • pauseTime: required(number)

        Agent pause time in seconds.

      • waitTime: required(number)

        Agent wait time in seconds.

      • previewTime: required(number)

        Agent preview time in seconds.

      • callTime: required(number)

        Agent dialing time in seconds (in preview/progressive campaign).

      • talkingTime: required(number)

        Agent talking time in seconds.

      • wrapTime: required(number)

        Agent wrap-up time in seconds.

      • numberOfCustomers: required(number)

        Number of customers.

      • numberOfAgents: required(number)

        Number of agents.

Example:

{
    "notHandled": 5,
    "callable": 0,
    "dialerName": "Queue Dialer",
    "dialerType": "QueueDialer",
    "total": 10,
    "registered": "2020-09-25T07:07:50.243Z",
    "dialerId": "88B8B41C99E6484A94F402EA5E465FC5",
    "dialer": "88B8B41C99E6484A94F402EA5E465FC5",
    "endDate": "2021-02-20T22:00:00Z",
    "startDate": "2020-12-20T22:00:00Z",
    "handled": 5,
    "dialerStatus": "PASSIVE",
    "maxCalls": 0,
    "filtered": 0,
    "dialingMode": "PREDICTIVE",
    "name": "Test Campaign",
    "timeZone": "Europe/Berlin",
    "queueId": "63AA93F493A54C5A8597FCFA670B2382",
    "status": "Passive",
    "queueName": "Test Queue",
    "id": "8A7C98EAF1164F2FAA93B98EECB95D76"
}

put

put

Value can be one of Passive, Active.

Value can be one of Passive, Active.

URI Parameters

  • campaignId: required(string)

Body

Media type: text/plain

Type: string

Example:

Active

HTTP status code 204

No content - The server has successfully fulfilled the request and there is no additional content to send in the response payload body.

get

Collection of customerResultStatistics.

get

Get a list of statistics on customers' results in the campaign. The statistics are grouped by the combination of result, callResult, and classifier. callResult and classifier can be missing.

Get a list of statistics on customers' results in the campaign. The statistics are grouped by the combination of result, callResult, and classifier. callResult and classifier can be missing.

URI Parameters

  • campaignId: required(string)

HTTP status code 200

Body

Media type: application/json

Type: array of object

Items: customerResultStatistics

  • result: required(string)
  • callResult: (string)
  • classifier: (string)
  • count: (integer)

    Number of customers that have this combination of result, callResult, and classifier.

Example:

[
  {
    "result": "AGENT_REJECTED",
    "callResult": "AGENT_REJECTED",
    "classifier": "AGENT_REJECTED",
    "count": 52
  },
  {
    "result": "DIALING",
    "count": 521
  },
  {
    "result": "REFUSAL",
    "callResult": "REFUSAL",
    "classifier": "Refusal",
    "count": 48
  },
  {
    "result": "SUCCESS",
    "callResult": "SUCCESS",
    "classifier": "Offer accepted",
    "count": 741
  }
]

get post

Collection of customers.

get

Get a list of customers.

post

Add a new customer.

Get a list of customers.

URI Parameters

  • campaignId: required(string)

Query Parameters

  • includeScript: (string - default: false)

    includes script to result

    Example:

    includeScript=true
  • agentId: (string)

    Customers can be searched with multiple agentIds by using comma to separate IDs.

    Example:

    agentId=0B5F41959B1D446FA277B4784167EC2F,78F308DA7ADE42E093A150B08968CA15
  • any fields: (string)

    &field1=value1&field2=value2...
    Values may contain patterns * and ?, except for ID fields, which must be in id32 or id36 format (GUID).
    Valid searchable fields: externalId, numbers, result, callResult, classifier, callCount, lastBNumber, dialingMode, previewTime, priority, timeZone

    Example:

    callResult=SUCCESS*
  • date: (string)

    Search for customers that have the date value after the given UTC time

    Example:

    date=2020-06-29T12:00:00.000Z
  • dateEnd: (string)

    Search for customers that have the date value before the given UTC time

    Example:

    dateEnd=2020-07-29T12:00:00.000Z
  • modificationDate: (string)

    Search for customers that have the modificationDate value after the given UTC time

    Example:

    modificationDate=2020-04-29T12:00:00.000Z
  • modificationDateEnd: (string)

    Search for customers that have the modificationDate value before the given UTC time

    Example:

    modificationDateEnd=2020-07-29T12:00:00.000Z
  • attributeName: (string)

    Search item by attribute name.

    Example:

    attributeName=classification
  • attributeValue: (string)

    Search by value of the attribute, attributeName parameter is mandatory in case attributeValue is given.

    Example:

    attributeValue=gold
  • offset: (integer - default: 0)

    Skip over a number of elements by specifying an offset value for the query

    Example:

    20
  • limit: (integer - default: 100)

    Limit number of elements by specifying a limit value for the query

    Example:

    100

HTTP status code 200

Body

Media type: application/json

Type: array of object

Items: customers

  • id: required(string - minLength: 32 - maxLength: 32)

    Added by the system

  • externalId: required(string)
  • numbers: required(string)
  • result: (string)
  • callResult: (string)
  • classifier: (string)
  • callCount: (integer)
  • lastBNumber: (integer)
  • date: (datetime)
  • agentId: (string)
  • dialingMode: (one of PREVIEW, PREDICTIVE)
  • previewTime: (integer)
  • priority: (integer)
  • modificationDate: (datetime)
  • timeZone: (string)
  • attributes: (array of object)

    Items: items

    • name: required(string)
    • value: required(string)
  • script: (object)
    • name: required(string)
    • answers: required(array of object)

      Items: items

      • question: required(string)
      • answer: required(string)

Example:

[{
       "attributes": {
           "attribute": [
               {
                   "name": "City",
                   "value": "New York"
               },
               {
                   "name": "Classification",
                   "value": "Gold"
               },
               {
                   "name": "Address",
                   "value": "StreetAddress10"
               },
               {
                   "name": "First Name",
                   "value": "Kathy"
               },
               {
                    "name": "Phone1",
                    "value": "0215428754"
               }
           ]
       },
        "script": {
            "answers": [
                {
                    "answer": "Other",
                    "question": "If you would now buy a new tennis racket, which of the following brands would you prefer?
                },
                {
                    "answer": "yes",
                    "question": "Would you be interested to visit our store so we can book an expert to introduce you these rackets in more details?"
                },
                {
                    "answer": "Within 6 months",
                    "question": "OK. When do you think you are going to update your racket so we can give you an call to discuss what we can offer at that time?"
                }
            ],
            "name": "Tennis Sales Script"
        },
       "result": "SUCCESS",
       "date": "9999-12-31T23:59:59Z",
       "dialingMode": "PREDICTIVE",
       "lastBNumber": 0,
       "callCount": 0,
       "modificationDate": "2020-09-29T12:58:28.393Z",
       "externalId": "10",
       "numbers": "0215428754",
       "id": "5C7A1B1A001848B7A86000E10E3B9D5B"
   },
   {
        "attributes": {
            "attribute": [
                {
                    "name": "City",
                    "value": "New York"
                },
                {
                    "name": "ExternalId",
                    "value": "7"
                },
                {
                    "name": "Classification",
                    "value": "Gold"
                },
                {
                    "name": "Postcode",
                    "value": "10001"
                },
                {
                    "name": "Company",
                    "value": "HighCom"
                },
                {
                    "name": "Address",
                    "value": "StreetAddress7"
                },
                {
                    "name": "First Name",
                    "value": "Julie"
                },
                {
                     "name": "Phone1",
                     "value": "951254875"
                },
                {
                     "name": "Phone2",
                     "value": "951254875"
                }
            ]
        },
        "result": "SUCCESS",
        "date": "9999-12-31T23:59:59Z",
        "lastBNumber": 0,
        "callCount": 0,
        "modificationDate": "2020-09-29T12:58:28.393Z",
        "externalId": "7",
        "numbers": "951254875;951254875",
        "id": "3B3BAFB4FD1444478DBF0658EDF389CC"
    }
}]

Add a new customer.

URI Parameters

  • campaignId: required(string)

Body

Media type: application/json

Type: object

Properties
  • id: required(string - minLength: 32 - maxLength: 32)

    Added by the system

  • externalId: (string)

    If externalId is not given, it is generated by the system.

  • numbers: (string)

    Customer's phone numbers are listed in priority order and separated with semicolon (;). Customer can have up-to 3 numbers. You can define customer phone numbers either by using this field, or by specifying as attributes Phone1, Phone2 and Phone3. Note: in the case numbers are given, then the phone attributes are ignored. It is required to provide phone numbers either by this property or by attributes.

  • date: (datetime)
  • agentId: (string)
  • dialingMode: (one of PREVIEW, PREDICTIVE)
  • previewTime: (integer)
  • priority: (integer)
  • timeZone: (string)
  • attributes: (array of object)

    Attributes of the customer. Note: attributes Phone1, Phone2 and Phone3 are created based on numbers property if that is defined in data. If numbers is not specified, it is mandatory to have at least attribute Phone1.

    Items: items

    • name: required(string)
    • value: required(string)

Example:

{
       "attributes": {
           "attribute": [
               {
                   "name": "City",
                   "value": "New York"
               },
               {
                   "name": "Classification",
                   "value": "Gold"
               },
               {
                   "name": "Address",
                   "value": "StreetAddress10"
               },
               {
                   "name": "First Name",
                   "value": "Kathy"
               }
           ]
       },
       "externalId": "10",
       "numbers": "0215428754;98521542",
       "timeZone": "Europe/Helsinki"
   }
}

HTTP status code 201

Returns the created id.

Body

Media type: text/html

Type: any

Example:

F5168FBDD6914C8DB1C6D0BD64563A39

get delete

Entity representing a customer.

get

Get the customer with customerId = {customerId}.

delete

Delete the customer.

Get the customer with customerId = {customerId}.

URI Parameters

  • campaignId: required(string)
  • customerId: required(string)

HTTP status code 200

Body

Media type: application/json

Type: object

Properties
  • id: required(string - minLength: 32 - maxLength: 32)

    Added by the system

  • externalId: required(string)
  • numbers: required(string)
  • result: (string)
  • callResult: (string)
  • classifier: (string)
  • callCount: (integer)
  • lastBNumber: (integer)
  • date: (datetime)
  • agentId: (string)
  • dialingMode: (one of PREVIEW, PREDICTIVE)
  • previewTime: (integer)
  • priority: (integer)
  • modificationDate: (datetime)
  • timeZone: (string)
  • attributes: (array of object)

    Items: items

    • name: required(string)
    • value: required(string)
  • script: (object)
    • name: required(string)
    • answers: required(array of object)

      Items: items

      • question: required(string)
      • answer: required(string)

Example:

{
       "attributes": {
           "attribute": [
               {
                   "name": "City",
                   "value": "New York"
               },
               {
                   "name": "Classification",
                   "value": "Gold"
               },
               {
                   "name": "Address",
                   "value": "StreetAddress10"
               },
               {
                   "name": "First Name",
                   "value": "Kathy"
               },
               {
                    "name": "Phone1",
                    "value": "0215428754"
               }
           ]
       },
        "script": {
            "answers": [
                {
                    "answer": "Other",
                    "question": "If you would now buy a new tennis racket, which of the following brands would you prefer?
                },
                {
                    "answer": "yes",
                    "question": "Would you be interested to visit our store so we can book an expert to introduce you these rackets in more details?"
                },
                {
                    "answer": "Within 6 months",
                    "question": "OK. When do you think you are going to update your racket so we can give you an call to discuss what we can offer at that time?"
                }
            ],
            "name": "Tennis Sales Script"
        },
       "result": "SUCCESS",
       "date": "9999-12-31T23:59:59Z",
       "dialingMode": "PREDICTIVE",
       "lastBNumber": 0,
       "callCount": 0,
       "modificationDate": "2020-09-29T12:58:28.393Z",
       "externalId": "10",
       "numbers": "0215428754",
       "id": "5C7A1B1A001848B7A86000E10E3B9D5B"
   }

Delete the customer.

URI Parameters

  • campaignId: required(string)
  • customerId: required(string)

HTTP status code 204

No content - The server has successfully fulfilled the request and there is no additional content to send in the response payload body.

HTTP status code 404

Not Found

Body

Media type: text/plain

Type: any

Example:

HTTP 404 Not Found

post

post

Add array of new customers. Note: recommended maximum amount of new customers in a single request is 100. But it can vary depending on the system.

Add array of new customers. Note: recommended maximum amount of new customers in a single request is 100. But it can vary depending on the system.

URI Parameters

  • campaignId: required(string)

Query Parameters

  • stopProcessIfInvalidEntriesFound: (boolean - default: false)

    If set as true and validation of any of the customers fails, no customer is added to the campaign

    Example:

    stopProcessIfInvalidEntriesFound=true

Body

Media type: application/json

Type: array of object

Items: new customer

  • id: required(string - minLength: 32 - maxLength: 32)

    Added by the system

  • externalId: (string)

    If externalId is not given, it is generated by the system.

  • numbers: (string)

    Customer's phone numbers are listed in priority order and separated with semicolon (;). Customer can have up-to 3 numbers. You can define customer phone numbers either by using this field, or by specifying as attributes Phone1, Phone2 and Phone3. Note: in the case numbers are given, then the phone attributes are ignored. It is required to provide phone numbers either by this property or by attributes.

  • date: (datetime)
  • agentId: (string)
  • dialingMode: (one of PREVIEW, PREDICTIVE)
  • previewTime: (integer)
  • priority: (integer)
  • timeZone: (string)
  • attributes: (array of object)

    Attributes of the customer. Note: attributes Phone1, Phone2 and Phone3 are created based on numbers property if that is defined in data. If numbers is not specified, it is mandatory to have at least attribute Phone1.

    Items: items

    • name: required(string)
    • value: required(string)

Example:

[
  {
    "attributes": {
      "attribute": [
        {
          "name": "City",
          "value": "New York"
        },
        {
          "name": "Classification",
          "value": "Gold"
        },
        {
          "name": "First Name",
          "value": "Kathy"
        },
        {
          "name": "Last Name",
          "value": "Smith"
        }
      ]
    },
    "numbers": "+52145200;"
  },
  {
    "attributes": {
      "attribute": [
        {
          "name": "City",
          "value": "New York"
        },
        {
          "name": "Classification",
          "value": "Silver"
        },
        {
          "name": "First Name",
          "value": "Bob"
        },
        {
          "name": "Last Name",
          "value": "Smith"
        }
      ]
    },
    "numbers": "+52145201;"
  },
  {
    "attributes": {
      "attribute": [
        {
          "name": "City",
          "value": "London"
        },
        {
          "name": "Classification",
          "value": "Gold"
        },
        {
          "name": "First Name",
          "value": "John"
        },
        {
          "name": "Last Name",
          "value": "Smith"
        }
      ]
    },
    "numbers": "+52145202;"
  },
  {
    "attributes": {
      "attribute": [
        {
          "name": "City",
          "value": "Helsinki"
        },
        {
          "name": "Classification",
          "value": "Gold"
        },
        {
          "name": "First Name",
          "value": "Keith"
        },
        {
          "name": "Last Name",
          "value": "Smith"
        }
      ]
    },
    "numbers": "+52145203;"
  },
  {
    "attributes": {
      "attribute": [
        {
          "name": "City",
          "value": "New York"
        },
        {
          "name": "Classification",
          "value": "Gold"
        },
        {
          "name": "First Name",
          "value": "Kate"
        },
        {
          "name": "Last Name",
          "value": "Smith"
        }
      ]
    },
    "numbers": "+52145204;"
  }
]

HTTP status code 200

Body

Media type: application/json

Type: array of object

Items: items

  • statusCode: required(number)

    Status code of one customer item. Value is 201 in case the customer was validated and created and 200 if only the validation succeeded but process was stopped. Any other value is error code.

  • id: (string)
  • error: (string)

Examples:

All customers added:

[{
    "statusCode": 201,
    "id": "0CED774B58EB4CDCBEE697232C22761B"
}, {
    "statusCode": 201,
    "id": "26B8737120BF4C5B86DC13719B335AAB"
}, {
    "statusCode": 201,
    "id": "BF64E255797B4B36B66A778E09C47A19"
}, {
    "statusCode": 201,
    "id": "EF47982E0F244E189669E25BBFF0445F"
}, {
    "statusCode": 201,
    "id": "5AB0D9BDD4E84587B85AFE598A70E50F"
}, {
    "statusCode": 201,
    "id": "EFFD057BE7D44ACF8A2DBFA45A79B46A"
}, {
    "statusCode": 201,
    "id": "BB979E48ABBB48E1B3DBEFCE2CC80411"
}, {
    "statusCode": 201,
    "id": "6A9021F8685A44738DE89671B456B528"
}, {
    "statusCode": 201,
    "id": "5A6D77C61F3943A1A53E39D76130D597"
}, {
    "statusCode": 201,
    "id": "BBE6C534E2274808BC7A643B339C6194"
}]

Validation failure - stopProcessIfInvalidEntriesFound=false:

[{
    "statusCode": 201,
    "id": "0BBBE00A20444BA1A6E9615AF40FA7E1"
}, {
    "statusCode": 201,
    "id": "D11CF178F2A3425EBAEF829FD7E3B008"
}, {
    "statusCode": 201,
    "id": "35A5A62373434047B6CCC04DB5AF0762"
}, {
    "error": "Invalid numbers: '+number;'",
    "statusCode": 400
}, {
    "statusCode": 201,
    "id": "4D6F39E59ADE49C88F56C08633950F2A"
}, {
    "statusCode": 201,
    "id": "AFE892D30FF7495D846AC3A09ABC9836"
}, {
    "statusCode": 201,
    "id": "86B7EDE8A2BF4B60A2CD0245D7EE9557"
}, {
    "statusCode": 201,
    "id": "06BF1776F411471CA3FB6ABD97447D09"
}]

Validation failure - stopProcessIfInvalidEntriesFound=true:

[{
    "statusCode": 200
}, {
    "statusCode": 200
}, {
    "statusCode": 200
}, {
    "statusCode": 200
}, {
    "statusCode": 200
}, {
    "error": "Invalid externalId: 007 : Value is not unique",
    "statusCode": 400
}, {
    "statusCode": 200
}, {
    "error": "Invalid externalId: 007 : Value is not unique",
    "statusCode": 400
}, {
    "statusCode": 200
}, {
    "statusCode": 200
}]

/statistics

Collection of statistics.

get

get

Get a list of outbound campaign statistics, grouped by campaignId and agentId.