Defining skill requirements

Use

You use this procedure to define skill requirements for queues.

Prerequisites

• Skills are available in the system.

  For more information, see Skills.

• You must have rights to modify the queue or to create queues.

• You also need rights to view skills.

Procedure

1. On the System Configurator main screen, choose Queue Management > Queues.

2. Search for the queue whose settings you want to configure.

   The search result list appears.

3. Choose the queue by double-clicking it.

4. Choose Skills.

5. Choose appropriate skills from the dropdown menu and the required skill level.

6. Save your entries.

To use skill reduction, see Defining Skill Reduction Values.