Configuring users' recording settings

You must have rights to modify or create user settings templates or user accounts.

You use this procedure to define recording-related settings. We recommend defining these settings via a user settings template, but you can also define them separately for each user. The settings defined in the template are marked with an asterisk (*) in the user settings view.

  1. On the System Configurator main screen:

    • To define a user settings template, choose User and Role Management > User Settings Template and search for the template that you want to configure.

    • To define a user’s settings, choose User and Role Management > Users and search for the user whose settings you want to configure.

    The search result list appears.

  2. Choose the template or user by double-clicking it.
  3. Choose Recording.
  4. Configure the settings according to the following table.

    Field

    Function

    In User Settings Only:

    Server-Side Recording Mode

    Only when the system-wide recording mode is Specified for User, Queue or Campaign, you can choose the recording mode for individual users:

    • None

      The server-side recording option is not available on the user interface.

    • Controlled by User (CDT and Communication Panel)

      The server-side recording option is available for users, and they can activate the recording themselves.

      Not applicable for calls taken by a simultaneous ring mode device

    • Controlled by User and Enabled by Default (CDT and Communication Panel)

      The server-side recording option is available for users, and it is activated. The users can deactivate the recording themselves.

      Not applicable for calls taken by a simultaneous ring mode device

    • Forced (All Calls Except Forwarded Calls)

      All calls except forwarded calls are recorded, and users cannot deactivate the recording. They are aware of calls being recorded.

    • Forced and Hidden (All Calls Except Forwarded Calls)

      All calls except forwarded calls are recorded, and users cannot deactivate the recording. They are not aware of calls being recorded.

    • Forced (All Calls Including Forwarded Calls)

      All calls are recorded, and users cannot deactivate the recording. They are aware of calls being recorded.

    • Forced and Hidden (All Calls Including Forwarded Calls)

      All calls are recorded, and users cannot deactivate the recording. They are not aware of calls being recorded.

    Settings Common for User Settings Templates and Users:

    Log Recording Listenings (CDT and Online Monitoring)

    To log this user, or all users whom this template is applied to, when they listen to server-side recordings. When this option is selected, recording listening opens a dialog where the user can enter a reason for listening.

    Enable Client-Side Recording (CDT only)

    This setting does not apply to Sinch Contact Pro cloud.

    Recording Path

    This setting does not apply to Sinch Contact Pro cloud.

    In User Settings Templates Only:

    Deletion Interval for Listened Temp Files (CDT only)

    This setting does not apply to Sinch Contact Pro cloud.

  5. Save your entries.