Defining Import and Export Settings

Use

You use this procedure to define the Folder for Import and Export Jobs and information mapping between Active Directory fields and contact center fields.

Prerequisites

  • You must have rights to view import and export settings. To modify the folder or mapping templates, you must have rights to modify the import and export settings.

  • You must retrieve the objects that you want to import from Active Directory to the contact center system to a file (.ldf). You do this with the LDAP tool by Microsoft.

Defining Folder for Import and Export Jobs

These settings do not apply to Sinch Contact Pro cloud.

Enabling Automatic Import

These settings do not apply to Sinch Contact Pro cloud.

Defining Active Directory Import

The mapping templates for the following objects are available in the system after installation:

  • User

  • Directory entry

  • Queue

  • Skill

  • Presence

  • Calendar

  • OB campaigns

  • OB blocked numbers

You can edit mapping templates in the Import and Export Settings view.

You can edit the mapping for a specific import in the Import view, and that is saved in the import job when Start is clicked. Later on, the mapping can be edited in the Import and Export Jobs view.

There is only one template for each object, for example for users. If you need different mappings for different user imports, define scheduled import jobs for them and edit different mappings for jobs, see Managing Import and Export Jobs.

When your System Configurator language is Japanese, French, or German, the user interface displays the field names also in English.

You can also define the mapping information by using a separate file. In this case, the file names of the AD source file and the mapping file must be the same except for the file extensions .ldp and .ldf-map. You must define the mapping file in the File field in the SC Import view.

  1. On the System Configurator main screen, choose System Tools > Import and Export Settings.

  2. Choose the object to which you want to define the mapping information.

  3. Choose or enter an appropriate name in the column the AD Field Name, and choose the corresponding Contact Center Field Name.

    Use the Static Value field when the Active Directory field is not dynamic. This means that the Sinch Contact Pro field then contains the value in the Static Value field for all imported objects.

    Note:

    When you are creating a new user, Last Name is a mandatory field in Sinch Contact Pro fields. If you are updating a user, ID,External ID or Logon (and some data for the field) must be found for the Sinch Contact Pro fields. AD includes no mandatory fields.

    Note:

    Id is an internal contact center item, and can be used to update an existing object. If Id is given, the value for it must exist in the database. Otherwise the import fails. Don't map an identification item of other than the Sinch Contact Pro system as an Id but use ExternalId.

  4. Save your entries.

    Use the mapping in the import view.