Configuring Predictive Settings for OB Campaigns

You must have rights to modify the campaign or to create campaigns.

You use this procedure to configure settings related to the predictive dialer.

  1. On the System Configurator main screen, choose Outbound Management > Campaign.
  2. Search for the campaign whose settings you want to configure.

    The search result list appears.

  3. Choose the campaign by double-clicking it.
  4. Choose Predictive Settings.
  5. Enter the following information:

    • Abandon Ratio (%)

      The maximum percentage of calls dropped due to no free agent being available. This applies to predictive mode campaigns where dialer calls a customer first, and the call is connected to an agent only after the customer has answered. This function is disabled if the predictive dialer is not selected.

      The value range is from 0 to 20 (changed in SP08), and the default value is 1.0. Values with maximum of 3 decimals (for example 1.000) are allowed. The lower the value, the longer the agents have to wait for connected calls. Some countries have strict limitations for the abandon ratio value so you should check your local legislation.

    • Abandon Timeout (s)

      The number of seconds for keeping a connected phone call on the line until a free agent is reached. This function is disabled if the predictive dialer is not selected. The value range is from 0 to 2, and the default value is 2.0.

  6. Save your entries.