Social Channels 365
You can integrate Social Channels 365 as a messaging service.
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Set up your Social Channels 365 account.
The account in Social Channels 365 is called a hub account. You will receive a notification containing a username, an account ID and a password. The account ID is used in a queue address.
You need the callback URL (http[s]://cctrusername:password@smsserverlocalhttpserverip:port/messaging/social365/all) from the contact center .
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Configure Messaging Services.
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Configure the queue address and other queue settings.
The queue address is of format [account ID]@[subchannel].[service] or [phone number in international format]@[subchannel].[service]. For example:
+358401234567@telegram.social365.com