Contact Details

To open Contact Details view, click the row number in the Contact View.

The window displays operative details of the contact. If the contact has been forwarded from another application (in the same system), the previous contact’s details are shown in red.

Contact event information is intended for advanced use only. The events are listed in the Knowledge base note https://launchpad.support.sap.com/#/notes/1988095.

Scripting

If the contact includes scripting, the questions and answers connected to the contact are listed under the title Scripting. You can also view the script by clicking the View button.

Manager Tool

Contacts may appear in Online Monitoring though they have been actually disconnected. To end a contact in Online Monitoring as well, choose the contact and click End Contact in Monitoring.