/contactHistory

Collection of contacts' history statistics. Data based on reporting table FactCEMContacts. Row limit = 10000.

get

Get a list of contactHistory.

/agentHistory

Collection of agents' history statistics. Data based on reporting table FactCEMAgents. Row limit = 10000.

get

Get a list of agentHistory.

/contactStatistic

Collection of contacts' current day statistics. Data based on monitoring table TAMContactDetail. Row limit = 10000.

get

Get a list of contactStatistic.

/agentStatistic

Collection of agents' current day (quarter hour) statistics. Data based on monitoring table TAMOperatorStatsHistory. Row limit = 10000.

get

Get a list of agentStatistic.

/agentStatus

Collection of agents' current statuses. Data based on monitoring table TAMOperatorStats. Row limit = 10000.

get

Get a list of agentStatus.

/agentStatusHistory

Collection of agents' status histories. Data based on monitoring table TAMOperatorStatusChangeLog. Row limit = 10000.

get

Get a list of agentStatusHistory.