Important Notes

A list of major changes delivered with SAP Notes until November 2020

Table 1. Important Notes

SAP Note Number

Title

Comment

2933871 SAP Contact Center FP16 Patch 1 (7.0.16.100) releaseThe note lists corrections and new functions.
2910694 Conversion tool for PythonPython version in the CEM Server has been upgraded. The note contains the conversion tool to upgrade Python.
2855187.SAP Contact Center FP15 (7.0.15.0) releaseThe note includes FP15 release notes as an attachment.

To find links to earlier SP and Patch Notes, and to hotfixes made on this feature package, click References in this SAP Note.

2781677.SAP Contact Center FP14 (7.0.14.0) releaseThe note includes FP14 release notes as an attachment.
2728755.SAP Contact Center FP13 (7.0.13.0) releaseThe note includes FP13 release notes as an attachment.

1423785

Enabling debug/loglevel for CDT

This SAP Note helps when a user has reported issues at the CDT and would like to trace such errors or malfunctions in the system.

1731151

SAP Contact Center 7.0 Uninstallation Instructions

Step-by-step uninstallation instructions are attached to this note.

1753539

Needed information and logs for troubleshooting SAP Contact Center

This SAP Note is intended for administrators who have some basic understanding of the SAP Contact Center system and have received training for maintaining the system. This information is required if there is a problem with SAP Contact Center and a need to deliver correct information to SAP Contact Center Support.

1753607

How to change loglevel in SAP BCM 7.0 prior the SP07

Note: As of SP07, use the logging configuration wizard in Infrastructure Administrator for defining the logging levels in the system. For help, Logging Configuration Wizard

This SAP Note is intended for administrators who have some basic understanding of the SAP Contact Center system and have received training for maintaining the system. This information is required if there is a problem with SAP Contact Center and a need to deliver adequate logfiles to SAP Contact Center Support.

1867297

Knowledge Base master note

This SAP Note includes references to Knowledge Base articles about SAP Contact Center.