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Best practices and functional resilience FP21
Best practices and functional resilience FP21
  • Overview
  • Loss of connection to agent's Communication Panel
  • Recovering chats
  • Routing a conversation to the same agent
  • Attached data
  • Using Dashboard
  • Using RESTful APIs

Managing Settings and Rights

  1. To define Monitoring rights, go to System Configurator > User and Role Management, see Access Rights for Monitoring.
  2. To change Monitoring Settings choose Tools > Settings and the appropriate view.
  3. To define Reporting Application Settings choose Tools > Reporting Settings.
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