Installing RESTful Interfaces

Installation procedure for the RESTful Intefaces (RI) package

The RI package provides the following:

• Operational interfaces:

  • RESTful Contact Management Interface (CMI)

    For accessing information on conversations, such as script results, chats, emails, callbacks, and call recordings that have already been saved into the database

  • RESTful Directory and Presence Interface (DPI)

    For accessing to directory data and presence information (absence and presence profiles)

  • RESTful Outbound Campaign Interface (OBI)

    For viewing, managing, and controling campaigns.

  • RESTful Task Management Interface (RTI)

    For managing tasks in Sinch Contact Pro. It corresponds to TMI but uses the restful interface and provides OAuth authentication.

• Configuration interfaces:

  RESTful Configuration Interface (RCI)

  For accessing configuration data and configuring users, user groups, queues, queue groups roles, skills, time zones, and presence profiles

• Monitoring and reporting interfaces:

  • RESTful Analytics Interface (RAI)

    For accessing real-time and historical statistics related to conversations and agents

  • RESTful License Reporting Interface (LRI)

    For accessing usage statistics from the contact center system for license reporting needs

  • RESTful Monitoring Interface (RMI)

    For getting information about conversations, agents, and queues from Monitoring Database. Additionally, the RMI provides uploading analytic data for SAP Cloud for Customer (C4C).