You can analyze an email's content using AI. The analysis is shown in Communication Panel when the email is received.

Before configuring an event driven integration (EDI) for email AI analysis, make sure you have the following configurations in place in System Configurator.

To configure email AI analysis, go to System Configurator > System Management > Event-Driven Integrations.

In this example, we'll analyze email messages arriving in a customer support inbox and transfer them to other email addresses if needed. This can be helpful to reroute, for example, sales leads, billing questions, and foreign language requests to the right team.