User administration and authentication

User accounts, their rights, and roles are managed with System Configurator.

Users are authenticated either with basic authentication (username and password) or single sign-on (SSO). Basic authentication is used by default.

By default, the initial password must be changed, and it must be longer than 8 characters. Authentication policies, such as minimum password length, password expiration, maximum number of failed logon attempts, and how long the password is locked after too many attempts, can be defined in System Configurator.

As an alternative to basic authentication, Sinch Contact Pro can be integrated into your identity provider with SAML federation. SSO is implemented with Amazon Cognito, and it uses common identity management standards, including OpenID Connect, OAuth 2.0, and SAML 2.0.

Users are managed in Sinch Contact Pro with System Configurator. SSO is available for Communication Panel, Dashboard, and System Configurator.