Contact Pro
Sinch Contact Pro (formerly Sinch Contact Center) is available as either a cloud or on-premise deployment. Both the cloud and the on-prem solutions are built on the same code line and offer comprehensive omni-channel capabilities and modern HTML user interface that runs in a standard web browser. You can find more information at the Sinch Contact Pro Community.

Both the cloud and on-prem solutions provide:

  • Omnichannel support for telephony/voice, email, Web chat, video chat, SMS, and messaging apps like Facebook Messenger, WhatsApp, Viber, Instagram, and more.
  • Skills-based routing, universal queueing, and real-time dashboards
  • Support for campaigns and call lists and outbound dialing, including a predictive dialer
  • Integration with AI chatbots and virtual agents including Sinch Chatlayer
  • Integration with CRM tools from Salesforce, ServiceNow, SAP and more.
Cloud
Sinch Contact Pro runs on AWS and is hosted from data centers in the US, Europe, and Australia with additional data centers being planned in South America and South Africa. When you sign up for Sinch Contact Pro cloud service, Sinch will provision a tenant for you and provide you with the log-in information so you can get up and running immediately.

Go to cloud documentation
On-Premise
Sinch Contact Center runs on Microsoft Windows Server and can be deployed locally or hosted by one of our Sinch implementation partners. Customers, who purchase Sinch Contact Center licenses get access to download and install the software. To get an overview of the system and its software units, see the Master Guide.

Go to on-premise documentation