Informs administrators of new features, improvements, and corrected defects in the new release

Informs administrators of new features, improvements, and corrected defects in the previous release

Informs administrators of new features, improvements and corrected defects in the previous release

Informs administrators of new features, improvements, and corrected defects in the previous release

Collects What's New documents from older releases

Service Description

Describes the software and services a customer receives when purchasing the Sinch Contact Pro system

Security Guide

Assists DPOs in securing their Sinch Contact Pro system

Release Schedule

Presents the planned release schedule of Sinch Contact Pro cloud

Reporting and Monitoring Data Replication

Gives an overview of the reporting and monitoring data replication feature

Reporting Data Examples

Describes reporting data with conversation handling examples to help out when using the data replication feature

Instructs administrators in setting up channels (calls, email, chat, social media), configuring users, queues, and integrations

Instructs administrators comprehensively in setting up Sinch Contact Pro applications and features

Describes prerequisites and steps required on workstations when starting to use Sinch Contact Pro applications

Instructs in using OAuth for authenticating requests when fetching emails from Microsoft 365 mail server

IVR Development Guide

Extends the instructions available in the System Configurator guide on creating IVR applications

Reporting Data Guide

Describes the contents of the reporting database for Sinch Contact Pro to help out when implementing a reporting solution

Monitoring Data Guide

Describes the contents of the monitoring database for Sinch Contact Pro to help out when using the monitoring data replication feature

Describes the disruption management feature in Sinch Contact Pro and instructs in setting it up

Instructs in configuring and using the emergency location feature in the US.

Instructs agents in using Communication Panel, a web-based application for managing customer conversations in Sinch Contact Pro

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Dashboard application

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Online Monitoring application, and describes different reports available in the SAP BusinessObjects application on Communication Panel agents, queues, volume, scripts and outbound campaigns

Standard Reports Guide

Describes the columns used in reporting and explains how service level is calculated

Instructs in accessing Sinch Contact Pro core functionalities

Chatbot integration types

Presents the options for integrating a chatbot into Sinch Contact Pro

Integration samples

Shows a collection of integration samples in GitHub