Informs administrators of new features, improvements and corrected defects in the new release
What’s New 22Q4Informs administrators of new features, improvements and corrected defects in the previous release
What’s New 22Q3Informs administrators of new features, improvements and corrected defects in the previous release
What’s New 22Q2Informs administrators of new features, improvements and corrected defects in the previous release
What’s New ArchiveCollects What's New documents from older releases
Service DescriptionDescribes the software and services a customer receives when purchasing the Sinch Contact Pro system
Security GuideAssists DPOs in securing their Sinch Contact Pro system
Release SchedulePresents the planned release schedule of Sinch Contact Pro cloud
Reporting and Monitoring Data ReplicationGives an overview of the reporting and monitoring data replication feature
Instructs administrators in setting up channels (calls, email, chat, social media), configuring users, queues, and integrations
System ConfiguratorInstructs administrators comprehensively in setting up Sinch Contact Pro applications and features
Operation GuideDescribes prerequisites and steps required on workstations when starting to use Sinch Contact Pro applications
Email Integration with Microsoft 365Instructs in using OAuth for authenticating requests when fetching emails from Microsoft 365 mail server
IVR Development GuideExtends the instructions available in the System Configurator guide on creating IVR applications
Reporting Data GuideDescribes the contents of the reporting database for Sinch Contact Pro to help out when implementing a reporting solution
Monitoring Data GuideDescribes the contents of the monitoring database for Sinch Contact Pro to help out when using the monitoring data replication feature
Disruption ManagementDescribes the disruption management feature in Sinch Contact Pro and instructs in setting it up
E911 Emergency Location GuideInstructs in configuring and using the emergency location feature in the US.
Instructs agents in using Communication Panel, a web-based application for managing customer conversations in Sinch Contact Pro
DashboardInstructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Dashboard application
Monitoring and ReportingInstructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Online Monitoring application, and describes different reports available in the SAP BusinessObjects application on Communication Panel agents, queues, volume, scripts and outbound campaigns
Standard Reports GuideDescribes the columns used in reporting and explains how service level is calculated
Instructs in accessing Sinch Contact Pro core functionalities
Chatbot integration typesPresents the options for integrating a chatbot into Sinch Contact Pro
Integration samplesShows a collection of integration samples in GitHub