With this window-messaging interface, you can interact with Communication Panel using iframe and HTML5 postMessage. The interface allows integrating web-based applications with Sinch Contact Pro.Communication Panel Control (CPC)
This interface provides access to configuration data and enables restricted configuring of users, user groups, queues, queue groups roles, skills, time zones, and presence profiles.
This SOAP interface is used for example when integrating SAP CRM and Sinch Contact Pro.Restful Contact Management Interface (CMI)
With this interface users can access information on conversations, such as script results, chats, e-mails, callbacks, and call recordings that have already been saved into the database.Restful Directory and Presence Interface (DPI)
This interface provides access to directory data and presence information (absence and presence profiles).Restful Outbound Campaign Interface (OBI)
This interface provides the ability to view, manage, and control campaigns.Restful Task Management Interface (RTI)
This interface is for managing tasks in Sinch Contact Pro. It corresponds to TMI but uses the restful interface and provides OAuth authentication.Task Management Interface (TMI)
This SOAP interface is for managing tasks in Sinch Contact Pro.
This interface provides both real-time and historical statistics related to conversations and agents.Restful License Reporting Interface (LRI)
This interface provides usage statistics from the contact center system for license reporting needs.Restful Monitoring Interface (RMI)
This interface provides methods for getting information about conversations, agents, and queues from Monitoring Database. Additionally, the RMI provides uploading analytic data for SAP Cloud for Customer (C4C).