Communication Panel logging

Instructs in setting the log level for Communication Panel and accessing and saving logs for troubleshooting

Disruption management

Describes the disruption management feature in Sinch Contact Pro and instructs in setting it up

E911 emergency location guide

Instructs in configuring and using the emergency location feature in the US, Canada, Puerto Rico, and US Virgin Islands

Preferred and required agent

Describes the preferred and required agent features in Sinch Contact Pro and instructs in setting them up

Prompt management

Describes how prompts are used and instructs in configuring them

Task management

Describes what tasks are in Sinch Contact Pro and how you can use them

Voicemail IVR

Describes the custom voicemail IVR feature in Sinch Contact Pro and instructs in setting it up