The Sinch Contact Pro mobile app is designed for efficient chat communication on the go.

Once you've installed the app on your iPhone or iPad, here's how to get going.

You'll need to have queues selected to serve your customers. You'll then see conversations from these queues in Picklist. If you set your status as Ready, you'll also be automatically offered conversations from these queues.

Set your status by toggling the Status switch.

You can preview a conversation before picking it.

Once you've picked or accepted a conversation, you can see it in Conversations. In addition to written messages, you can send photos and documents to the customer.

You can transfer a conversation to another agent or a queue.

You can find log out and reset options in Settings, by tapping on the cog icon on the top right corner. You can find this icon in any of the main views that you can open from the bottom of the app.

To see your ended, handled, deleted, and abandoned conversations, tap History.

Select app settings such as language and notifications you want to get from the app.