Handling a conversation
Once you've picked a conversation, it opens in Conversations. In addition to written messages, you can send images saved on your device and share your location with the customer.
Send an image
To send an image:
- Tap the plus button on the left side of the chat input field
. - Select Gallery.
-
Select the image you want to send.
File details are shown above the chat input box. You can remove the attachment by tapping the
icon. Your admin has defined the file types
you're allowed to send. - Send the message.
Share your location
To share your location:
- Tap the plus button on the left side of the chat input field .
- Select Location.
- Send the message.
End the chat
To end the chat, do one of the following:
- when viewing the conversation, tap the three dots button
at the top right and, in the
action menu that opens, tap End chat - in your Conversations list, half-swipe left on the conversation and tap End chat
- in your Conversations list, full-swipe left on the conversation and tap End chat
For admins
In system Configurator, define the file types users are allowed to send in a conversation (). Currently, supported file types are gif, heic, jpeg, jpg, and png.