Settings

Select app settings such as language and notifications you want to get.

To access settings, tap the cog icon on the top right corner.

Notifications

Tap on Notifications to select what you'd like to be notified about. The notification will be shown at the top of the screen

  • New chat message:
  • New conversation in Picklist:
  • New conversation in queue:

Language

Tap on Language to select the language for your app. You'll need to close the app and restart it for the new language to take effect.

Automatic first response

If this setting is on and your admin has defined a default first message, the app will automatically send that message to the customer when you pick a conversation.

Information about your app

In the Contact Pro section, you'll see:

  • User's name: your name, as entered by your admin in Sinch Contact Pro

  • System ID: the name of your Sinch Contact Pro system/environment

  • About:

Reset

To clear data and your user credentials, reset the app by tapping Reset and confirm. You'll then need to reconnect with your QR code.

Logout

To log out of the app, tap Log out and confirm.

For admins

Admins can define this message in System Configurator (User and Role Management > User Settings Templates > [user settings template] > Communication Panel (CP) Settings).