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This section introduces the Operation Guide document.
This section instructs in setting up Communication Panel, which enables handling conversations, such as phone calls, emails, tasks and messages.
This section instructs in setting up Dashboard, which gives users a realtime view to agents and interactions.
This section instructs in setting up Online Monitoring, which is a legacy application for near-realtime monitoring.
This section instructs in setting up System Configurator, which superusers use to manage user accounts, configure queues, campaigns and recording settings, and other business configuration.
This section instructs in solving error situations and accessing logs.