Introduction

This section introduces the Operation Guide document.

This document describes the basic steps necessary to start using Sinch Contact Pro, including the Communication Panel, Dashboard, Online Monitoring tool, and the System Configurator.

Prerequisites

Before services such as voice channel and messaging services can be used on client laptops, the services must be ordered and configured according to the Service Configuration document.

Which Application for Which Task?

Communication Panel enables conversation handling.
Dashboard gives users a realtime view of agents and conversations.
Online Monitoring is a legacy application for near-realtime monitoring.
With System Configurator (SC), admins manage user accounts, configure queues, campaigns and recording settings, and other business configuration.