System Configurator (SC)

This section instructs in setting up System Configurator, which superusers use to manage user accounts, configure queues, campaigns and recording settings, and other business configuration.

Prerequisites

  • Windows or Mac workstation
  • Appropriate Java version is installed on the workstation:
    • Oracle Java version 11, 17, or 21

      or

    • Azul Zulu Java version 11, 17, or 21
  • Open Web Start is installed on the workstation
    Note:
    If no Java distribution is installed on your workstation, Open Web Start automatically downloads Eclipse Java distribution. You can use this Eclipse Java distribtion with System Configurator but if you encounter any issues, we may ask you to install an officially supported distribution.
Note:

Java license fee is not included in Sinch Contact Pro.

Logging in

  1. Click the URL you've received from Sinch.

  2. Choose the login option.

    • For Windows: Use the recommended option. However, if SC fails to load, you can use the alternative option.

    • For Mac: Use the alternative option.



    If you run into other issues with the alternative option, create a support ticket to Sinch.

  3. If SSO is enabled, you will be logged in automatically. Otherwise, you need to enter your credentials and click Log On.

    If SC fails to launch with an error message, for example Initialization Error: Could not initialize application, contact your IT department to check if there are restrictions that block Java. Typically IT should whitelist the SC URL.

Configuration Tasks

Superusers need to run the configuration tasks, such as:

  • Configure user accounts and user groups.

  • Configure queues and queue groups.

  • Configure recording settings and storage for call recordings.

  • Give user rights for running Data Protection Officer (DPO) tasks and managing customer consents.

For more information about these tasks, see the System Configurator document.