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Dashboard is a web-based standalone application.
This section lists requirements and instructions for accessing Dashboard.
Add and view charts in the Home view.
The Agents view shows a list of selected agents and their conversations, both ongoing and handled.
The Conversations view shows the conversations and their status.
Use the Disruptions view to manage what information is played and when by the IVR.
The Campaigns view provides information on the progress and status of outbound campaigns.
Use the Emergency Location view to create emergency locations.