IVR Examples

These sections show some basic use examples for the VoiceXML-based IVR editor.

In the following examples, a simple menu IVR is made. It enables transferring a call in one of the two queues according to the caller’s choice. You can easily add more choices according to your needs.

• Plan the IVR application.

• Create a new IVR application entirely in System Configurator’s IVR management.

• Import a template and edit it for your needs.

Additionally, some examples of IVR xml files are available in the Examples and Templates folder that can be found in the Install path of the software. Make sure you have access to this folder.

• Example_QueueTransfer_IVR_import.xml is an example of a simple queue transfer IVR used in the example above.

• Example_IVR_Conditional.xml helps making an IVR that makes a queue query and transfers a call according to the results of that query. This can be used, for example, to handle congestion situations.

• Example_Survey_IVR.xml and Example_Opt_In_IVR.xml examples can be used in a survey IVR.

• Example_IVR_CallInHandler.xml and Example_IVR_CallOutHandler.zip provide examples of transferring call attached data (CAD), see Transferring Data in X-Headers. Added in SP06 Patch 1.

• Example_Recording_Consent_IVR.xml can be used as a template when making Consent IVRs. Added in 1711.