Outbound Campaigns

You call pre-defined customers, for example, for selling, advertising, or collecting information.

Campaign calls can arrive from a queue that is also used for inbound calls.

Typically the campaign call flow is as follows:

1. A campaign call (indicated with the icon ) is offered to you with some initial information about campaign. You can accept or decline the offered call.

2. When you accept the offered campaign call, the preview opens for the defined or unlimited time. You can start, skip, or exclude the customer call.
3. Call the customer, or if the preview time is undefined, calling starts automatically.
4. You may need to update customer information, fill out a script, record the call, or write remarks.
5. After the call, select the call result, or it is done automatically by the script, and close the conversation.

Administrators define campaigns in System Configurator. Communication Panel receives only outbound campaign call conversations offered from queues defined for use with a queue dialer and in the modes of preview and progressive. For more information about defining campaigns, see the System Configurator document.

Added in 2002.