System Languages
For the list of supported languages, see the table below:
| Application | Supported User Interface Languages | Supported Documentation Languages |
|---|---|---|
| Infrastructure Administrator (IA) | English (United States) | English (United States) |
| System Configurator (SC) | English (United States), French (France), German, and Japanese | English (United States), French (France), German, and Japanese |
| Reporting |
The Reporting application follows the browser's language selection but the following languages are supported in Contact Center reporting tables: Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (United States), Estonian, Finnish, French (France), German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Slovenian, Spanish (Spain), Swedish, and Turkish. | English (United States), French (France), German, Italian, Japanese, Portuguese (Brazil), and Spanish (Spain). |
| Online Monitoring | Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (United States), Estonian, Finnish, French (France), German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Slovenian, Spanish (Spain), Swedish, and Turkish. | English (United States), French (France), German, Italian, Japanese, Portuguese (Brazil), and Spanish (Spain). |
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Communication Desktop (CDT), Communication Panel and Supervisor Dashboard | Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (United States), Estonian, Finnish, French (France), German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Slovenian, Spanish (Spain), Swedish, and Turkish. | Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (United States), Estonian, Finnish, French (France), German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Slovenian, Spanish (Spain), Swedish, and Turkish. |
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Built-in voice messages (Prompts) | Arabic, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (United States and UK), Estonian, Finnish, French
(France), German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Slovenian,
Spanish (Spain), Swedish, and Turkish. In addition, custom prompt languages can be added to the system, see System Configurator help for Adding Custom Languages. | For information about built-in voice messages, see Installation Guide section Prompts |
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Embedded Communications Framework (ECF) | Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (United States), Estonian, Finnish, French (France), German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Slovenian, Spanish (Spain), Swedish, and Turkish. | ECF Developer Guide in English (United States) |