Document History
|
Document Version |
Date |
Description |
|---|---|---|
|
3.1 |
2012/10/24 |
Updated Hotfix installation instructions. Added table on effects of inactive components and instructions on reporting user management. |
|
03.2 |
2013/01/08 |
Added chapter 2.2 Network Environment. |
|
04.1 |
2013/05/07 |
Network requirements added, HAC user instructions added. |
|
5.0 |
2013/06/14 |
Database maintenance instructions added. |
|
6.0 |
2013/09/23 |
Troubleshooting and database maintenance instructions improved. |
|
6.11 |
2016/01/ 10 |
OII-not-activated issue added to Problem Scenarios. |
|
7.0 |
2014/06/12 |
Product name has been changed from SAP Business Communications Management to SAP Contact Center. Logging wizard information and parameters for connection breakdown management added. |
|
7.1 |
2014/12/17 |
Added recommendation to make backups outside service hours; prerequisite sw information updated. |
|
8.0 |
2015/04/21 |
SP8.0 update, added new performance counters and a caution about deleting several user accounts, sending e-mail -button added to CDT Diagnostics view. |
|
9.0 |
2015/09/08 |
SP09 update: Updated BCMAPI2 changes to server metrics. |
|
10.0 |
2016 /08/18 |
1608 Release: BCMAPI2 changes applied to BJS, Call Dispatcher, Chat Server, ETC, and Terminal Server, it affects server performance metrics. |
|
11.1705 |
2017/06/06 |
FP11/1705 release |
|
12.1711 12.1711.01 |
2017/11/27 2018/05/17 |
FP12/1711 release .01: Added more info about dump files |
| 13 | 2018/12/14 | FP13 release. |
| 14 | 2019/05/10 | FP14 release. |
| 17 | 2021/04/20 | FP17 release Added performance counters on Media Routing Server (MRS) and SIP Bridge (SBR) |