Calls Recorded at Client Workstations
Recording calls on the client workstation
Administrators can enable client-side recording for a user, or a user template. When that is enabled, in CDT user interface the recording button with an asterisk is displayed: Recording*, and the user can start and stop recording with that.
The directory used for recording files is defined in the CDT, choose .
Directories are used with the following rules:
-
If workstation-specific directory is not defined, the C:\\ value is used.
-
If the path that is entered does not exist, the application cannot record calls.
-
The recording files are named REC_[callguid].wav.
-
The recordings saved on the local workstation can be listened to with 3rd party tools only.