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CDT and IP Desk Phones FP19
CDT and IP Desk Phones FP19
  • Communication Desktop (CDT) and IP Desk Phones
  • Communication Desktop (CDT)
  • IP Desk Phones
  • External Agent
  • Multiterminal Desktop (MTD) Function
  1. Home
  2. Communication Desktop (CDT)

    The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.

  3. Basic Phone Functions

    Using basic CDT phone functions

  • Communication Desktop (CDT)

    The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.

    • User Interface

      Describes different areas of the user interface and used icons

    • Getting Started

      Browser prerequisites, password change, and accessing and exiting the application

    • Settings

      Configuring your (Communication Desktop) CDT application

    • Audio Devices and Volume Settings

      Configuring audio devices and adjusting volume

    • Basic Functions

      Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys

    • Search and Directory Functions

      Using search, creating personal directories, and modifying directory information

    • Presence Information

      Using absence and presence profiles and modifying presence information

    • Messaging Functions

      The Communication Desktop (CDT) application offers various messaging functions.

    • Basic Phone Functions

      Using basic CDT phone functions

      • Making Outbound Calls
      • Answering Calls
      • Rejecting Calls
      • Putting Calls On Hold and Retrieving Them
      • Making Consultation Calls

      • Connecting Calls

      • Transferring Calls
      • Ending Calls
    • Enterprise Telephony Functions

      Viewing call events and using call recording, video call, and conference call functions

    • Contact Center Functions

Basic Phone Functions

Using basic CDT phone functions

  • Making calls

  • Answering calls

  • Rejecting calls

  • Putting calls on hold and retrieving them

  • Making consultation calls

  • Connecting two calls

  • Transferring calls

  • Ending calls

  • Security
  • Terms
  • Legal & Compliance
  • Privacy
  • Cookie Statement

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