Infrastructure Administrator (IA)

Tool for installing and managing the Sinch Contact Pro software

Infrastructure Administrator includes both the IA and Virtual Unit Administrator (VUA) tools of the previous version.

Table 1. Infrastructure Administrator

Tasks

Description

Getting familiar with User Interface

  • Icons lists the icons used.

  • Menu Bar introduces the menus available.

  • Model Tree introduces functional parts of the tree.

  • Details Pane introduces element properties displayed on the right pane of the view.

Installation of Sinch Contact Pro Systems

Introduces main installation steps carried out on IA.

Viewing Variables of Installation Packages

Provides the list of software packages and their variables.

Monitoring

Introduces the monitoring mode.

Operating the system

You may need the following instructions:

Installing and Removing Hotfixes

Always use IA for installing hotfixes to enable rollback if that turns out to be necessary.

Troubleshooting, Logging and Tracing