References

This section lists Sinch Contact Pro guides and their place in the product lifecycle.

Use

In the following list you see the guides and their place in the product lifecycle.

Table 1. Sinch Contact Pro Guides

Guide

Applicable to software life cycle

Description

Compatibility List

Implementation

Lists headsets and other third-party devices that can be used with Sinch Contact Pro.

Security Guide

Implementation

Assists Data Protection Officers (DPOs) in securing their Contact Center system.

Master Guide

Implementation

Introduces Sinch Contact Center.

Installation Guide

Implementation

Describes how to install Sinch Contact Center both in on-premise and cloud environments. Covers also feature packs and hotfixes.

Operation Guide

Operation

Describes required tasks during operation.

Client Workstation Guide

Implementation, operation

Describes prerequisites, security settings and steps required on workstations when taking Sinch Contact Pro applications into use