Reporting

The reporting application contains a data warehouse. The actual reporting is carried out using Microsoft SQL Reporting Services or SAP BusinessObjects (BO). Reporting offers ready-made reports on agents, contacts, contact volumes, scripts, and outbound campaigns.

Note: The recommended tool for reporting is SAP BusinessObjects (BO) as the development of Microsoft SQL Server Reporting Service standard reports is discontinued. Using BO reports requires a license.

This document introduces standard reports. For more information about reporting data see the following documents:

  • Reporting Contact Handling Examples

  • Reporting Data Guide

CAUTION: The software users (service providers and end-users) are fully responsible for ensuring that the services provided using this software do not violate or are not used in contravention of local legislation. The software users must acknowledge that the software collects identification data for enabling the services and their invoicing, security and troubleshooting, protecting the services against misuse and misappropriation, and further improvement of the software and services, and they must assume the full responsibility for the use of the data collected.
Note:

The Data Protection Officer (DPO) may have anonymized some data on customer request, or data has been anonymized automatically based on the defined personal data retention times.

Deletion of reporting data can be done by defining the Reporting Database Server installation variable Reporting Data Retention Time in Years in Infrastructure Administrator.

.