This documentation describes the use of CDT, IP desk phones, multiterminal desktop (MTD), and the external agent function.

The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.

The External Terminal Controller (ETC) module enables the use of IP desk phones in the Sinch Contact Pro system in the same way as Communication Desktop (CDT).

The external agent function allows you to accept queue calls and calls to your extension number without being logged on to CDT.

Describes the configuration and use of the MTD function