Online Monitoring

Monitoring agents, queues and service level, and viewing Outbound functions

Online Monitoring enables monitoring of agents, queues, and service levels. It also enables viewing outbound functions.

Getting Started
Managing Settings and Rights
Monitoring

It is possible to view monitoring data with SAP BusinessObjects (BO). For more information, see Monitoring with SAP BusinessObjects (BO).

Note: Your Data Protection Officer (DPO) may have anonymized some data on customer request, or data has been anonymized automatically based on the defined personal data retention times.