Maintenance Cycle

This section describes the Sinch Contact Pro maintenance policy for on-premise feature pack (FP) releases.

A feature pack maintenance cycle is defined as 24 months from its release date. To see the release date, go to https://downloads.cc.sinch.com/. Once this period has ended, Sinch is not obliged to correct product issues for versions that are out of maintenance. This also applies for issues in connection to, for example, the product security corrections or technology changes.

CVE (Common Vulnerabilities and Exposures) findings classified as high or critical (CVE score 7.0 or higher) are corrected to version in maintenance only.

If your version is out of maintenance, you can still obtain help from Sinch Contact Pro support. However, Sinch will always recommend that you upgrade your version to the latest feature pack release.