Software Component Matrix
Sinch Contact Pro
|
Package |
Modules |
Required |
|---|---|---|
|
Infrastructure Administrator (InfrastructureAdministrator.msi) |
Infrastructure Administrator |
On all servers, and administrative workstation for installing the IA tool. Requires Java runtime. |
|
Tools and Utilities |
A folder for tools that can be used in reading and analyzing logs. |
For logging instructions see Operation Guide. High Availability Driver was required with Windows Server 2003 and some other hardware. It is no more recommended. For more information, see Installation Guide/High Availability Driver. |
|
Examples and Templates |
Not installed, but provides a folder for configuration examples and templates |
|
Package |
Required for |
Module(s) |
Note |
|---|---|---|---|
|
Agent Server |
Mandatory for all systems |
AgentServer | |
|
Alarm Server |
Recommended for all servers |
AlarmServer |
Runs as Windows service |
|
Batch Job Server |
Systems using SMS and e-mail sending |
BatchJobServer | |
|
Call Dispatcher |
Mandatory for all systems |
WCDServer | |
|
CEM Server |
Mandatory for all systems |
CEMServer | |
|
Chain Matcher |
Mandatory for systems using Conversation API |
ChainMatcher |
Only one instance can be installed. |
|
Chat Portal Server |
Use ECF Web Server instead |
ChatPortal, ChP_Peer | |
|
Chat Server |
Systems with chat option |
ChatServer | |
|
Configuration Database Server |
Mandatory for all systems |
Configuration Database | |
|
Connection Server (CoS) |
Mandatory for all systems |
ConnectionServer | |
|
Connection Web Server (COWS) |
To enable System Configurator use without IIS; available on request. |
Connection Web Server | |
|
Data Collector |
Systems with Reporting |
DataCollector | |
|
Directory Database Server |
Mandatory for all systems |
Directory Database | |
|
Directory Server |
Enables using directories, for example, caller name is displayed instead of number |
DirectoryServer | |
|
ECF Web Server |
Mandatory for systems with Communication Panel, Dashboard, Data Protection Officer (DPO), and web chat. |
ECFFrontEndServer | |
|
EMail Sender |
Systems with e-mail |
MsgToMail | |
|
External Terminal Controller |
Systems with IP desk-phones and/or external agents |
ETC | |
|
File Replication Server |
Recommended for multi-site systems. Enables copying prompts locally. |
WFRS | |
|
H323 Bridge |
Systems with H.323 trunk (gateway) to PSTN |
H323Bridge | |
|
High Availability Controller |
Mandatory for all systems |
HAC, VUA Console |
Runs as Windows service |
|
High Availability Driver |
GARP Driver (BcmHaDriver) |
High Availability Driver was required in rare environments only, typically with Windows Server 2003 and some other hardware. It is no more recommended. For more information, see Installation Guide/High Availability Driver. |
This driver is in the folder Tools and Utilities. |
|
Integration Interfaces |
Optional for connecting to SAP CRM or third-party systems |
ACI, DAI, OII, PSI, QMI, RDI, TMI |
Requires Web Server package in the same virtual unit. |
|
Internet Chat Client |
Systems with chat option |
ChatAS | We recommend using ECF Web Server instead. |
|
Media Routing Server |
Mandatory for all systems |
WMRS | |
|
Monitoring Database Server |
Mandatory for all systems | ||
|
Monitoring Web Clients |
Systems with Online Monitoring |
Online Monitoring UI |
Former Reporting Web Clients. Requires Web Server package in the same virtual unit. |
|
Operative Database Server |
Mandatory for all systems |
Operative Database | |
|
Outbound Database Server |
Systems that are used for Outbound campaigns |
Outbound Database | |
|
Prompts |
Mandatory for all systems |
Prompts | |
|
Quality Monitoring Server |
Optional for third-party quality monitoring systems |
QMS | |
|
Remote Administration Tool |
Mandatory for all systems |
IA, SC |
Java web start. Requires Web Server package in the same virtual unit |
|
Reporting Database Server |
Systems with Reporting |
Reporting Database Server | |
|
Restful Interfaces | Restful interfaces | ||
|
SIP Bridge |
Both for systems with ETC and SIP desk phones, and for PSTN trunks |
SIPBridge | |
|
SMS Server |
Systems using SMS sending. |
SMSEngine | |
|
Standard Reports |
Systems with Reporting |
Reporting Web Server |
Does not require Web Server package in the same virtual unit but to make the web site redundant, a virtual unit with access point is recommended. |
|
Web Clients |
For systems with CDT |
CDT |
Requires Web Server package in the same virtual unit. |
|
Web Server |
Mandatory for all systems |
Webclient |
|
Terminal Component |
Description |
Note |
|---|---|---|
|
terminal_Proxy.msi |
The client end service that communicates with the CDT application. |
Works as a proxy between the terminal core component and the user interface. CDT requires that terminal_Proxy is installed. Note: Install Proxy before other terminal components.
|
|
terminal_Core_7.0.x.x.msi |
Actual terminal component. |
CDT requires that also terminal_Proxy is installed. Several core component versions can exist on the workstation simultaneously. The software always uses the newest one, unless a specific version is defined in IA in the Web Client installation. Note: If the auto-update is in use, do not install the MSI package.
|
|
terminal_HS_xxx.msi Special cases: terminal_HS_USBHS.msi |
Device adaptor for the xxx headset. Note:
If more than one headsets is used on a workstation, terminal_HS_USBHS.msi must be installed as well. It provides the handsets.ini information about which adaptor is used with which headset. The terminal_HS_PlantronicsV3.msi headset requires that a third-party run-time package is installed as well. |
Requires that terminal_Core component is installed already, and if CDT is to be used, also terminal_Proxy. Note: If the auto-update is in use, do not install the MSI
package.
|
|
terminal.msi |
Complete package that includes all terminal_ packages listed above. Not available in cloud edition. |
This package cannot be delivered with a group policy, it must be installed on each client workstation separately. For demo and training purposes only, not for production use. |
|
mctabuff.msi |
Installs a ClientCOM ActiveX component required for Online Monitoring and telephony integration with third parties. |
Not included in the complete terminal package. Downloads automatically if that is allowed in IE settings. Note: As
of FP11, this ClientCOM component works also with SAP Service Cloud (C4C) integration.
|
|
wvp.msi |
Video ActiveX component of CDT. Enables sending and receiving video stream. |
Not included in the complete terminal package. Note: If the auto-update is in use, do not install the MSI package.
|
|
CalendarIntegration.msi |
Outlook Calendar Integration component. |
Requires that terminal_core is installed. |
|
Convergence.msi |
Installs Convergence component. |
Requires that terminal_core is installed, and possible handset drivers if a handset is used. |
|
clientcom.msi Obsolete, removed from the package in FP11, as also the folder SAP CRM Cloud Integration Components. | Installs Sinch Contact Pro ClientCom for SAP Service Cloud (C4C), for CDT only. |
Not needed anymore as the ClientCOM component from the mctabuff.msi package can be used. |
|
CloudConnector.msi |
Installs click-to-call function in SAP Service Cloud (C4C). |
Not included in the complete terminal package. Note:
Make sure you install components of SAP Service Cloud (C4C) in right order. For more information, see Client Workstation Guide section SAP Service Cloud (C4C) Integration. Installation order:
Added in SP06. |
|
Folder: 3rd_party Plantronics > SpokesSDKNativeRuntime.msi |
The Plantronics run-time package that an updated Plantronics integration component, terminal_HS_PlantronicsV3.msi, requires. |
Added in SP10. |