Audio files
This section lists the default audio prompts and their location.
EX
in the file path denotes language code.
| wav file name | English text |
|---|---|
| AND | and |
| APR | april |
| AUG | august |
| DEC | december |
| ERROR | error |
| FEB | february |
| JAN | january |
| JUL | july |
| JUN | june |
| MAR | march |
| MAY | may |
| NOV | november |
| OCT | october |
| OF | of |
| ORD1 | first |
| ORD10 | tenth |
| ORD100 | hundredth |
| ORD1000 | thousandth |
| ORD1000000 | millionth |
| ORD1000000000 | billionth |
| ORD11 | eleventh |
| ORD12 | twelfth |
| ORD13 | thirteenth |
| ORD14 | fourteenth |
| ORD15 | fifteenth |
| ORD16 | sixteenth |
| ORD17 | seventeenth |
| ORD18 | eighteenth |
| ORD19 | nineteenth |
| ORD2 | second |
| ORD20 | twentieth |
| ORD3 | third |
| ORD30 | thirtieth |
| ORD4 | fourth |
| ORD40 | fortieth |
| ORD5 | fifth |
| ORD50 | fiftieth |
| ORD6 | sixth |
| ORD60 | sixtieth |
| ORD7 | seventh |
| ORD70 | seventieth |
| ORD8 | eighth |
| ORD80 | eightieth |
| ORD9 | ninth |
| ORD90 | ninetieth |
| SEP | september |
| 0 | zero |
| 1 | one |
| 2 | two |
| 3 | three |
| 4 | four |
| 5 | five |
| 6 | six |
| 7 | seven |
| 8 | eight |
| 9 | nine |
| 10 | ten |
| 11 | eleven |
| 12 | twelve |
| 13 | thirteen |
| 14 | fourteen |
| 15 | fifteen |
| 16 | sixteen |
| 17 | seventeen |
| 18 | eighteen |
| 19 | nineteen |
| 20 | twenty |
| 30 | thirty |
| 40 | forty |
| 50 | fifty |
| 60 | sixty |
| 70 | seventy |
| 80 | eighty |
| 90 | ninety |
| 100 | hundred |
| 1000 | thousand |
| 1000000 | million |
| 1000000000 | billion |
| wav file name | English text |
|---|---|
| CALLBACK_BYE | Unfortunately, a critical error occurred while processing the callback request. We cannot connect your call back to the queue. Call again to our customer service. We are sorry for the inconvenience. Thank you for your call. Good-bye. |
| CALLBACK_CREATED | Your callback request is now created. Our customer service will call you back as soon as possible. Please note that the callback can happen also during the next business days. Thank you for your call. Good-bye. |
| CALLBACK_FAILURE | Unfortunately, your callback request cannot be created at this time. You are still queuing to the customer service. Please wait without hanging up. Your call will be answered as soon as possible. |
| CALLBACK_INFO | We will now create a callback request to our customer service. We will call you back to the same telephone number from where you have called. |
| CALLBACK_MENU_1 | To confirm the callback request, press [1]. To return back to the customer service queue, press [2]. |
| CALLBACK_MENU_2 | To confirm the callback request, press [1]. To change the number, press [2]. To return back to the customer service queue, press [3]. |
| CALLBACK_NEWNUM_CONFIRM | If this number is correct, press [1]. To change the number, press [2]. To return back to the customer service queue, press [3]. |
| CALLBACK_NEWNUM_PLAY | Thank you. You have entered the following telephone number: |
| CALLBACK_NEWNUM_REQUEST | Please enter the area code and telephone number where you want us to call you. End with the [pound] key. |
| wav file name | English text |
|---|---|
| BYE | We had technical problems with your call. Please try again later. Thank you, goodbye. |
| ENTER_ID | You are joining an active conference call. Please enter the conference ID and press the [pound] key. |
| FORWARD_FAILED | Call transfer failed |
| INVALID_ID | The conference ID you entered is invalid. |
| MENU_OPTION_1 | To join the conference call, press [1]. |
| MENU_OPTION_2 | To leave a voice message, press [2]. |
| MENU_OPTION_3 | To be forwarded to the switchboard, press [3]. |
| MENU_START | The person you are calling is currently in the middle of a conference call. |
| wav file name | English text |
|---|---|
| PRS_CHANGE_FAILED | Presence profile change failed - Please try again or contact your administrator for help. |
| PRS_CHANGE_OK | Presence profile change successful |
| Q_LOGIN_FAIL | Queue logon failed - Please try again or contact your administrator for help. |
| Q_LOGIN_OK | Queue logon successful |
| Q_LOGOUT_FAIL | Queue logoff failed - Please try again or contact your administrator for help. |
| Q_LOGOUT_OK | Queue logoff successful |
| STATUS_CHANGE_FAIL | Status change failed - Please try again or contact your administrator for help. |
| STATUS_CHANGE_OK | Status change successful |
| wav file name | English text |
|---|---|
| 110 | Please dial your external agent number with your telephone dial pad and end with the [pound] key. |
| 130 | Please dial your PIN code and end with the [pound] key. |
| 190 | The external agent logon failed. |
| 210 | You are currently logged on to the specified voice queues as an external agent. |
| 220 | You are currently logged off from the specified voice queues as an external agent. |
| 230 | To log on to voice queues, press [one]. To log off, press [two]. To change your external agent telephone number, press [three]. To exit, press the [pound] key. |
| 260 | Please dial the new external agent telephone number and end with the [pound] key. |
| 290 | Updating external agent telephone number failed. |
| 300 | Your external agent telephone number is now updated. |
| 999 | Thank you, good-bye. |
| wav file name | English text |
|---|---|
| ConsentNotReg | We are sorry, we did not receive your response. This call will NOT be recorded. |
| ConsentQuestion | This call may be recorded for quality assurance purposes. Press 1 to accept. Press 2 to reject. |
| ConsentRegistered | Thank you, we have received your response. |
| OptInInstructions | Thank you. Your call will soon be connected to the customer service representative. Once your call has ended, please stay on the line so that your call can be forwarded to the survey. |
| SurveyGoodBye | You have now answered all our questions. Your feedback can help us to improve our service. Thank you for your time. Goodbye. |
| SurveyInstructions | Your call has been forwarded to the automatic customer survey. Next you will hear the survey questions with answer options. Please select the most appropriate option with your telephone dial pad. |
| SurveyInvalid | We are sorry - we did not receive your answer. Please try again. |
| SurveyProblems | Unfortunately, we were not able to save your answers. We are sorry for this inconvenience. Hopefully we can register your feedback next time. Thank you for your time. Goodbye. |
| SurveyQCall | Please tell us how satisfied you are with the person handling your call. To enter your opinion, select the number from one to five. One means ʺnot satisfied at allʺ and five means ʺvery satisfiedʺ. To skip this question press [*]. |
| SurveyQIssueSolved | Was your issue solved? To select ʺYesʺ, press [1]. To select ʺNoʺ, press [2]. If you are not sure, press [3]. |
| SurveyQOverAll | Please tell us how satisfied you are with our customer service in general. To enter your opinion, select the number from one to five. One means ʺnot satisfied at allʺ and five means ʺvery satisfiedʺ. To skip this question press [*] |
| OptInInstructionCB | Thank you. Your call will soon be connected to our customer service representative. Once your call has ended, please stay on the line so that your call can be forwarded to the survey. In case you hang up the call, we will call you back. |
| OptInQuestion | Welcome to our customer service. We are conducting a customer satisfaction survey to improve our service. Would you like to answer a few questions after your call? To participate in the survey, press [1] now. Otherwise your call will be connected to our customer service in a moment. |
| wav file name | English text |
|---|---|
| AgentsServingInQueue | The number of agents serving in the queue is... |
| AverageWaitingTime | Your estimated remaining waiting time in minutes is... |
| BlindTransferFailed | Call transfer to another number has failed. You are being connected back to the agent. |
| CallBackPrompt | You have activated the ringback function and the number that you tried may now be free. To call the number, press the [pound] key. |
| ExtAgentAcceptQuestion | This is a call from a queue. Accept with the [pound] key. |
| ExternalTransfer | You are being connected to an external number. |
| ExternalTransferFailed | Call transfer to external number has failed. |
| InQueue | Your call is in a customer service queue. Please stay on the line. Your call will be answered as soon as possible. |
| InQueueBusy | The person you are calling is currently busy with another call. Please wait without hanging up. |
| InQueueCB | Your call is in a customer service queue. To leave a callback request to our customer service, press the pound key. To continue queuing, please wait on the line. |
| InternalTransfer | You are being connected to another internal number. |
| PositionInQueue | Your position in the queue is the... |
| QueueFull | Welcome to our customer service. Unfortunately all our lines are currently busy. Please call again later. Thank you, goodbye. |
| SIVRFileRecorded_Voicemail | Your voice message has been recorded successfully. |
| SIVRGetDigitsCancelled_CallerID | Entering user ID has been canceled. |
| SIVRStartGetDigits_CallerID | You can start entering your user ID. After entering the ID, press the [pound] key. Pressing the [star] key will cancel the action and you will be in the queue. |
| SIVRStartRecording_Voicemail | You can start recording your voice message after the tone. Pressing the [pound] key will end the recording and pressing the [star] key will cancel the action. |
| SIVRStartSelection_Voicemail | We are sorry, we cannot serve you right now. You can leave a voice message by pressing the [pound] key. |
| SMGetIdCancelled_CallerID | The action is canceled. |
| SMGetIdNotFound_CallerID | Your customer ID was not found. |
| ServiceClosed | We are sorry, but our customer service is currently closed. Please call again during our business hours. Thank you, goodbye. |
| Welcome | Welcome to our customer service. Your call will be connected to our customer service personnel. Please stay on the line. |
| WelcomeBusy | The person you are calling is currently busy with another call. Please wait without hanging up. |
| wav file name | English text |
|---|---|
| WPRS1 | The person you are calling is... |
| WPRS10 | ...at... |
| WPRS11 | Press [1] to be forwarded to... |
| WPRS12 | Press [2] to be forwarded to... |
| WPRS13 | Press [3] to be forwarded to... |
| WPRS14 | Press [4] to be forwarded to... |
| WPRS15 | Press [5] to be forwarded to... |
| WPRS16 | Press [6] to be forwarded to... |
| WPRS17 | Press [7] to be forwarded to... |
| WPRS18 | Press [8] to be forwarded to... |
| WPRS19 | Press [9] to be forwarded to... |
| WPRS2 | ...in a meeting. |
| WPRS20 | Press [0] to be forwarded to... |
| WPRS21 | Press [pound] to be forwarded to... |
| WPRS22 | ...colleague. |
| WPRS23 | ...assistant |
| WPRS24 | ...switchboard. |
| WPRS25 | ...mobile phone |
| WPRS26 | ...voicemail. |
| WPRS27 | ...supervisor. |
| WPRS28 | ...home number. |
| WPRS29 | ...personʹs forwarding number |
| WPRS3 | ...on vacation. |
| WPRS30 | Press [star] to be forwarded to... |
| WPRS31 | ...on a customer visit. |
| WPRS32 | ...on parental leave. |
| WPRS33 | ...out of the office for the rest of the day. |
| WPRS34 | ...on duty |
| WPRS35 | ...temporarily out of the office. |
| WPRS36 | ...off duty. |
| WPRS37 | ...on leave of absence. |
| WPRS38 | ...on childcare leave. |
| WPRS39 | No active absence definitions. |
| WPRS4 | ...on sick leave. |
| WPRS40 | Welcome to the presence management service. |
| WPRS41 | Please dial your extension number with your telephone dial pad and press the [pound] key. |
| WPRS42 | Please dial your PIN code and press the [pound] key. |
| WPRS43 | Logon to the presence management service failed. |
| WPRS44 | The current absence greeting is: |
| WPRS45 | Please select the absence to be activated: 0 = lunch, 1 = meeting, 2 = not available, 3 = temporarily out, 4 = day off, 5 = business trip, 6 = vacation, [pound] = deactivate current absence profile, [star] = more options. |
| WPRS46 | Please select the absence to be activated: 0 = customer visit, 1 = training, 2= leave of absence, 3 = sick leave, 4 = parental leave, 5 = childcare leave, 6 = off duty, 7 = on duty, [pound] = deactivate current absence profile, [star] = more options. |
| WPRS47 | Selected presence type is not available in your system. |
| WPRS48 | Selected presence type activated. |
| WPRS49 | To be forwarded to voicemail, press [1]. To manage your presence status, press [2]. |
| WPRS5 | ...on a business trip. |
| WPRS50 | Current absence profile deactivated |
| WPRS51 | The action is canceled. |
| WPRS6 | ...at lunch. |
| WPRS7 | ...in training. |
| WPRS8 | ...not available right now. |
| WPRS9 | The return time is... |
| wav file name | English text |
|---|---|
| 1000 | You have not recorded any personal greetings yet. |
| 1020 | You have one personal greeting. |
| 1050 | ...personal greetings. |
| 1060 | To record a new personal greeting, press [one]. To browse your saved personal greetings, press [two]. To return to the main menu, press the [pound] key. |
| 1070 | Your personal greeting is... |
| 1100 | No more personal greetings. |
| 1110 | To replay the last played personal greeting, press [zero]. To activate the last played personal greeting, press [two]. To delete the last played personal greeting, press [three]. To return to the greeting menu, press the [pound] key. |
| 1150 | Activating personal greeting failed. |
| 1160 | Personal greeting activated. |
| 1162 | Deleting personal greeting failed. |
| 1163 | Personal greeting deleted. |
| 1166 | To listen to the next personal greeting, press [one]. To return to the greeting menu, press the [pound] key. |
| 1170 | Please record your personal greeting after the tone. When youʹve finished, press the [pound] key. |
| 1180 | Recording new greeting failed. To try again, press [one]. To return to the personal greetings menu, press the [pound] key. |
| 1210 | To save and activate the greeting you recorded, press [one]. To save without activating the greeting you recorded, press [two]. To record the greeting again, press [three]. To return to the personal greetings menu, press the [pound] key. |
| 1230 | Saving personal greeting failed. To record a new personal greeting, press [one]. To return to the personal greetings menu, press the [pound] key. |
| 1250 | New personal greeting saved and activated. To record a new personal greeting,press [one]. To return to the personal greetings menu, press the [pound] key. |
| 1270 | New personal greeting saved without activating. To record a new personal greeting, press [one]. To return to the personal greetings menu, press the [pound] key. |
| 1310 | To disable the SMS notification, press [zero]. To enable the SMS notification, press [one]. To return to the main menu, press the [pound] key. |
| 1312 | The SMS notification is disabled. |
| 1314 | The SMS notification is enabled. |
| 1320 | To disable the e-mail notification, press [zero]. To enable the e-mail notification, press [one]. To return to the main menu, press the [pound] key. |
| 1322 | The e-mail notification is disabled. |
| 1324 | The e-mail notification is enabled. |
| 1332 | The notification call utility is disabled. |
| 1334 | The notification call utility is enabled. |
| 1335 | Please give a new notification call number, end with the [pound] key. |
| 1337 | Your notification call number is successfully changed to... |
| 1340 | Please enter the new PIN code and press the [pound] key. |
| 1342 | User settings updated successfully. |
| 1343 | Failed to update user settings. |
| 1390 | Updating mailbox settings failed. |
| 140 | Invalid mailbox. |
| 1400 | To start a new dictation, press [one]. To return to the main menu, press the [pound] key. |
| 1405 | The Dictaphone commands are: [one] - Continue dictation. [two] - Pause dictation. [pound] - Finish the dictation event. [star] - Play this help message. |
| 1410 | Waiting commands. |
| 1440 | Starting the dictation failed. |
| 1450 | Dictation recording paused. |
| 1460 | To save your recorded dictation as a new mailbox message and to return to the main menu, press [one]. To return to the main menu without saving, press the [pound] key. |
| 1480 | Saving dictation failed. |
| 1490 | Dictation saved as a new mailbox message. |
| 1540 | You have received a new voice message... |
| 1560 | You have received a new voice message, but it had been removed before this notification call message. |
| 1575 | The received message requires a confirmation. To confirm the message, press [one]. To skip confirmation, press [zero]. |
| 1580 | The message is not confirmed. |
| 1590 | The message is successfully confirmed. |
| 1595 | Confirming message failed. |
| 160 | Destination number is not available. |
| 190 | We are sorry but new messages cannot be recorded at this time since the userʹs mailbox is full. |
| 220 | Saving voice message failed. If you want to try again, press [one]. |
| 230 | Voice message saved. |
| 300 | Please dial your PIN code with your telephone dial pad and press the [pound] key. |
| 320 | PIN code incorrect. If you want to try again, press [one]. |
| 340 | Your voice mailbox is full. |
| 410 | You chose ʺdelete all voice messages.ʺ To confirm this, press [one].To return to the main menu, press the pound key. |
| 430 | Deleting all voice mailbox messages failed. |
| 440 | All voice mailbox messages deleted. |
| 450 | This feature is currently not available. |
| 500 | Wait a moment, loading messages. |
| 510 | You have no new messages. |
| 540 | You have... |
| 560 | ...new messages. |
| 610 | You have no old messages. |
| 660 | ...old messages. |
| 700 | You have received the following message... |
| 740 | No more messages. |
| 752 | Unable to get the date-time value for this message. |
| 753 | The message was received at... |
| 780 | Deleting message failed. |
| 790 | Message deleted. |
| 820 | To listen to the next message, press [one]. To return to the main menu, press the [pound] key. |
| 840 | Unable to mark message as new. |
| 850 | Message marked as new. |
| 910 | Your current personal greeting is... |
| 930 | The current default system greeting is... |
| 970 | Activating the default system greeting failed. |
| 980 | Default system greeting activated. |
| 9999 | Good-bye. |
| DEFAULTGREETING | The person you are trying to reach is currently not available. Please leave a message after the tone. |
| 1120 | To replay the last played personal greeting, press [zero]. To listen to the next personal greeting, press [one]. To activate the last played personal greeting, press [two]. To delete the last played personal greeting, press [three]. To return to the greeting menu, press the [pound] key. |
| 1300 | Mailbox settings: To modify the SMS notification settings, press [one]. To modify the e-mail notification settings, press [two]. To modify the notification call settings, press [three]. To modify user settings, press [four]. To return to the main menu, press the [pound] key. |
| 1330 | To disable the notification call utility, press [zero]. To enable the notification call utility, press [one]. To change your notification call number, press [two]. To return to the main menu, press the [pound] key. |
| 400 | To listen to new messages, press [one]. To listen to old messages, press [two]. To delete all messages, press [three]. To manage your voicemail greetings, press [four]. To modify mailbox settings, press [five]. To use the Dictaphone utility, press [six]. To manage your presence status, press [seven]. To end, press the [pound] key. |
| 730 | To replay the last played message, press [zero]. To listen to the next message, press [one]. To delete the last played message, press [two]. To mark the last played message as new, press [three]. To hear the time when the last played message was received, press [four]. To return to the main menu, press the [pound] key. |
| 750 | To replay the last played message, press [zero]. To delete the last played message, press [two]. To mark the last played message as new, press [three]. To hear the time when the last played message was received, press [four]. To return to the main menu, press the [pound] key. |
| 950 | To activate the default system greeting, press [one]. To manage your personal greetings, press [two]. To listen to the current active greeting, press [three]. To return to the main menu, press the [pound] key. |