Agent status
The table below lists the possible agent statuses. Some cards also show duration of the agent's availability.
| Icon | Availability | Duration | Description |
|---|---|---|---|
|
Free |
The time the agent has been without any conversations |
The agent is logged in to Communication Panel and is ready to receive and start handling a conversation. |
|
Busy |
The time the agent has spent on the current conversation so far |
The agent is logged in to Communication Panel and is working on an active conversation. The serving status is Ready and the presence profile Available. The conversation type in progress is shown as well. |
|
Away |
N/A |
The agent is logged in to Communication Panel but is unable to take a conversation. For example, the serving status can be Ready and the profile Meeting, which is an absence profile. |
|
Signed Out |
N/A |
The agent is logged out from Communication Panel. |