In this document, you'll find the information needed to set the log level for Communication Panel and to access and save the logs for troubleshooting.

Support Tickets

If there's a recurring issue with Communication Panel, provide an example case when this occurs with the following information:

  • Date and timestamp (time zone)
  • Source address or number
  • Destination queue name and address or number
  • User IDs of users affected
  • Conversation ID
  • Communication Panel and browser Console logs
    Note: Set the Communication Panel log level to high before you start reproducing the issue.
  • Screenshots or video