Accessing and saving logs

Here you'll learn how to find the logs for Communication Panel and your browser.

Accessing and Saving Communication Panel Logs

  1. Change the log level to High.
  2. Try to reproduce the problem.
  3. Open User Menu from the upper right corner.
  4. Click Download Log.
  5. Navigate to the folder where the log file was saved.

    The log file name is [username][date].log, and it is saved to the default download folder.

  6. Compress (zip) the files before adding them to the ticket.
  7. Right-click the file and select Send to > Compressed (zipped) folder.

To set the application in the debug mode, open it in the address https://login-[region][Tenant Name]/ecf/[software version]/communicationpanel/index.html?sap-ui-debug=true. Note that the application starts slow in the debug mode.

Accessing and Saving Browser Logs

Browser’s Console log stores additional information on certificates and on how specific UI components are loaded. Network log stores similar information about accessing Sinch Contact Pro system. To access these logs, press F12 and choose the correct tab, Network or Console.

  1. To open the Developer tools panel, press F12.
  2. Try to login to Communication Panel and reproduce the problem.
  3. Right-click on the Developer tools panel.
  4. Select Save as...

  5. Save the log file in your computer.