Implicit rights

Although rights are given through roles and groups, users have the following implicit rights:

• Users are allowed to view their own data. This means the assignment blocks in the User view with the following exceptions:

  • Manager queue number in Manager Queue Settings

  • Queue names in User Rights (the Queue and Queue Group objects)

  • Queue settings in Queue and External Agent Settings

  • Reporting specifications and reporting group in Reporting Settings

• Users are allowed to change their password.

• Users who have voicemail are automatically allowed to access their voicemail messages.

• Users are allowed to view the default system settings (that is, the system languages).

• Users have full rights for objects (for example a queue) they create.

Users cannot remove their own accounts even if they had explicit rights to do so; deletion of a user account that is in an active session corrupts the system.