Online Monitoring

We have blocked the access to the Online Monitoring user interface for security reasons. If you still need to use this application, create a service request for it. Note that Dashboard already covers almost all functions of Online Monitoring.

Online Monitoring enables monitoring of agents, queues, and service levels. It also enables viewing outbound functions.

Getting Started
Managing Settings and Rights
Monitoring

Note: Your Data Protection Officer (DPO) may have anonymized some data on customer request, or data has been anonymized automatically based on the defined personal data retention times.