Reporting
The reporting application contains a data warehouse. The actual reporting is carried out using SAP BusinessObjects (BO). Reporting offers ready-made reports on agents, contacts, contact volumes, scripts, and outbound campaigns.
For more information about the columns and service level calculation, see Standard Reports Guide.
CAUTION: The software users (service providers and end-users) are fully
responsible for ensuring that the services provided using this software do not violate
or are not used in contravention of local legislation. The software users must
acknowledge that the software collects identification data for enabling the services and
their invoicing, security and troubleshooting, protecting the services against misuse
and misappropriation, and further improvement of the software and services, and they
must assume the full responsibility for the use of the data collected.
Note:
.The Data Protection Officer (DPO) may have anonymized some data on customer request, or data has been anonymized automatically based on the defined personal data retention times.