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Online Monitoring
We have blocked the access to the Online Monitoring user interface for security reasons. If you still need to use this application, create a service request for it. Note that Dashboard already covers almost all functions of Online Monitoring.
Getting Started

Getting Started

Prerequisites

To access the application, you need appropriate rights, . Contact your administrator or view the Operation Guide.

To view Online Monitoring, you need Internet Explorer software. Adjust the following IE Settings:

Add URL of the Monitoring application to Sites list of Trusted or Local Intranet sites and modify corresponding zone’s Custom settings:
Initialize and script ActiveX controls not marked as safe for scripting: Enable
Use Pop-up Blocker: Disable.

Procedure

To start Online Monitoring, go to the page [address of Web Client virtual unit]/monitor .

Sinch Contact Pro password is required. The password can be defined in the System Configurator or Communication Panel.
You may need to change the Monitoring Settings, for example choose which variables are monitored in the Summary view.
You may need to adjust localization-related issues.