Chat Improvements
New channels are supported, and social chats are now restored after an outage.
New Messaging Channel
WeChat is now supported via Conversation API.
Conversational Messaging
Conversations from social channels are now restored in case of a system upgrade,
reset or crash. Note the following:
- Outgoing chats that are in process are not restored.
- The system is active again after the recovery process which takes 5-10 minutes.
- Restored conversations are not counted as billable.
For more information, see Setting Up Conversational Channels in the Service Configuration document .
Contact Identity for SAP Service Cloud (C4C)
SAP Service Cloud (C4C) contact identity is now sent as contact@channel.com for Telegram, Instagram, and Line. SCC-2618