System Configurator (SC)

The following changes and improvements are made in System Configurator.

Password Expiration for Service Accounts

To prevent a situation in which a service account for integration is locked due to an expired password, it's now possible to define a password expiration time that deviates from the system's authentication policy. You configure this in System Configurator > User and Role Management > Users > Authentication. In addition to the rights to modify users' logon authentication info, you also need rights to modify authentication policy.

Customer's Display Name

A new item, Protect Customer's Display Name, has been added to System Configurator > Reporting > Data Protection Rules. Select this option if you want that the name a customer has used in chat conversations is not shown in Communication Panel and reporting and monitoring UIs. For information about the data protection rules, see Reporting Management in the System Configurator document.

Queue name to Campaigns list

Queue has been added as a column into the Campaigns list view in Outbound management.