Defining Skill Requirements
Use
You use this procedure to define skill requirements for queues.
Prerequisites
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Skills are available in the system.
For more information, see Skills.
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You must have rights to modify the queue or to create queues.
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You also need rights to view skills.
Procedure
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On the System Configurator main screen, choose
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Search for the queue whose settings you want to configure.
The search result list appears.
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Choose the queue by double-clicking it.
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Choose Skills.
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Choose appropriate skills from the dropdown menu and the required skill level.
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Save your entries.
To use skill reduction, see Defining Skill Reduction Values.