Online Monitoring

Monitoring agents, queues and service level, and viewing Outbound functions

Online Monitoring enables monitoring of agents, queues and service level. It also enables viewing Outbound functions.

Getting Started
Managing Settings and Rights
Monitoring

As of 1702, it is possible to view monitoring data with SAP BusinessObjects (BO). For more information, see Monitoring with SAP BusinessObjects (BO).

Note: Data Protection Officer (DPO) may have anonymized some data on customer request, or data is anonymized automatically based on the defined personal data retention times. (Added in 1711.)