Getting Started

Prerequisites

To access the application, you need appropriate rights, see Access Rights for Monitoring .

To view Online Monitoring you need Internet Explorer software. Adjust the following IE Settings:

  • Add URL of the Monitoring application to Sites list of Trusted or Local Intranet sites and modify corresponding zone’s Custom settings:

  • Initialize and script ActiveX controls not marked as safe for scripting: Enable
  • Use Pop-up Blocker: Disable.

Procedure

  1. To start Online Monitoring, go to the page [address of Web Client virtual unit]/monitor , or choose the application in the Communication Desktop menu File > Online Monitoring .

    If the client certificate, such as Single Sign-On is in use, the application starts without notes. Otherwise theSinch Contact Center password is required. The password can be defined in the System Configurator or Communication Panel.

  2. You may need to change the Monitoring Settings, for example choose which variables are monitored in the Summary view.

  3. You may need to adjust localization-related issues.